by Andrew Thomson on January 9, 2019
As we venture further into the new year, there is no better time to create some new goals for your food business and improve the level of food safety compliance within your operation. Now this task may seem somewhat overwhelming but a great place to start is to write a basic to-do list for the coming year; this can be the starting point for you and your team in making the necessary improvements to business practices which includes your food safety systems. However, it’s also important to ensure that any improvements are measurable so its achievable and can be completed in a timely manner. Here are three areas that should be considered when planning for the new year: meal quality, training, reviewing food safety processes and business insurance.
Meal quality is a hot issue for food service and shouldn’t be disregarded. Whether you’re a food business owner or a manager, the past practice of dismissing customer feedback as the customer was being too demanding or too difficult are no longer valid. Displaying a positive approach to customer feedback and acting on this and making improvements demonstrates that you care. It also provides business benefits, including improving the bottom line. When was the last time that you sought feedback from your customers about food quality and what improvements have you made?
Investing in high quality, workplace specific training for your team is an excellent way to engage your employees. This training will give them the confidence they need to carry out required tasks associated with their position in your operation.
Key questions to consider:
What training have you provided your employees within the last twelve to twenty-four months? Do you believe they are confident and competent in carrying out all tasks associated with their job role? Giving your employees high quality training will allow for them to excel in their job and allow for your food service operation to be more successful.
Make sure to review your food safety systems! Instead of reviewing day-to-day operations, review your food safety processes. A review of your food safety systems is vital as food production activities within your operation will change over time; whether that be due to new equipment being used or changes to menus or cooking methods. It’s a good idea to ask yourself:
- When was the last time the food safety system was reviewed?
- What were the results of internal or regulatory audits?
- What worked well and where can we improve?
Finally, secure your business by checking that you have the right insurance cover for your business as it could mean the difference between staying afloat and going bust if you become involved in a food safety-related incident.
Remember, creating goals and plans doesn’t have to be difficult. Developing a plan will help you implement and manage business improvements within your food operation. Do it now and watch your food operation flourish.